COVID-19 Safety

Our new hours
  • Monday & Thursday: 9:30am – 8pm
  • Tuesday, Wednesday & Friday: 9:30am – 5:30pm *Senior shopping hour Wednesday mornings from 9:30am-10:30am
  • Saturday: 9:30am – 4:00pm
  • Sunday: 12:00pm – 4:00pm
What Sergenian’s is doing for our customers and employees
  • We are following CDC Guidelines.
  • Based on our space we are limiting our showroom to 15 visitors at a time and adhere to the 6-foot social distancing recommendation at all times.
  • Every Wednesday morning we’ll be fogging our showroom using our Neutralize system before we open to eliminate mold, mildew, germs and 99.9% of viruses from the space – including COVID-19.  The first hour of the day on Wednesday will also be Senior Shopping Hour. From 9:30 to 10:30 a.m. our senior guests are welcome to visit the showroom before the general public for added safety, increased social distancing and peace of mind.
  • We also fog our Distribution Center and Administrative Office at Kipp Street weekly using our Neutralize system.
  • We are staffed with the minimum amount of personnel that we need to function.
  • Employees are not to report for work if they are sick and will be sent home if they appear to be sick.
  • We have increased the frequency of our cleaning and wipe down all common touch areas throughout the day.
  • Hand sanitizer and masks are required by employees.
  • Any returned hard samples are thoroughly disinfected and soft samples are quarantined for 48 hours before returning to the showroom floor.
  • For deliveries, installations, and estimates, we will call prior to the appointment to make sure everyone in the home is feeling well.
  • For pick-ups, we will call to inform customers that their order is in, customers will call our warehouse when they arrive and we will bring the material out to their vehicle.
  • We have installed plexiglass shields at our reception desks.
What you can do for us
  • Please let us know if you or someone else in your home is sick. We will reschedule your in-store appointment, in-home measurement, or installation.
  • Please use the available hand sanitizer and masks when visiting our showroom.
  • Please maintain social distancing of at least 6 feet.
  • Please don’t enter our showroom if:
    • You have a fever, cough, or shortness of breath.
    • Have been in contact with someone who has tested positive for COVID-19.
    • Have returned within the past 14 days from a country designated as Level 3 by the CDC, or from a cruise ship that had been quarantined.